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What Security Means to Our Customers

The Data Center

BackgroundConnect’s platform servers are housed in an SSAE16 SOC 2 Type 2 (formerly SAS 70 Type II) audited data center, located in Phoenix, AZ. The facility is monitored by high-definition cameras and staffed by on-site security personnel 24/7. Phoenix is a location favored by global firms. Why? No floods. No ice storms. No earthquakes. No hurricanes.

Access to the server room requires a biometric scan. The servers are mounted in locked cabinets that contain only BackgroundConnect’s Platform equipment and only the platform provider’s authorized personnel have access. Servers are further protected by redundant air conditioning, on-site back-up generators and fire prevention systems. Redundant fiber connections from multiple broadband providers ensure continued availability of internet service.

The Servers and Application

The applications and customer data reside on modern high-availability servers, protected by multi-level firewall and intrusion detection technology. Vulnerability scans are conducted on a regular basis by a PCI Approved Scanning Vendor. Full system backups are performed nightly. Incremental backups are performed on a continuous basis throughout the day. Backup system copies are encrypted and immediately moved to an equally secure facility on a daily basis.

All data transmission to and from the servers, including XML traffic, is encrypted using SSL certificates issued and managed by Thawte.

Access, Control and Change History

Our Platform provider fully supports the Multi-factor authentication requirements of the three major credit bureaus and other providers of sensitive data. The system also enforces the use of strong passwords, login timeouts and password expiration. We can also restrict login and/or access to credit data by IP Address. The system automatically logs all transaction activity by username, providing a complete Change History audit trail that is immediately available to us. We always know who touched each record and exactly what that user did to it.



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2500 Tanglewilde #269,
Houston, Tx 77063
Phone No: 832-834-3958
Fax No: 832-834-4132

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